Job Type: Full Time
Job Location: Lagos

Boutique Supervisor

Role Overview: Full-time, on-site, 5 days a week, with occasional evenings and weekends for special events. The Boutique Supervisor will ensure that the Boutique experience is exceptional for all customers. In the first instance, when the boutique is quiet, the Boutique Supervisor will assist on reception and with general administration in the Welcome Centre.

Responsibilities:

  • Assist customers in finding the right sizes and styles of school uniforms, utilizing the sample trying on items in the Boutique.
  • Handle customer inquiries, exchanges, and returns with professionalism and courtesy.
  • Process sales transactions accurately and efficiently by assisting customers in ordering items online from the comfort of the shop or remotely.
  • Recruit, train, and supervise Boutique Assistants as necessary.
  • Ensure that the Boutique is visually appealing and well-organized·
  • Communicate effectively with suppliers regarding orders, deliveries, and product inquiries.

Qualification, skills and knowledge:

  • B.Sc. or its equivalent in any discipline; additional education or training in customer service is a plus
  • Proven experience in a supervisory or managerial role, preferably in retail.
  • Outstanding Customer Service
  • A proactive and helpful attitude
  • Excellent interpersonal and communication skills.
  • Familiarity with inventory management systems.

Additional Requirements:

  • The position may require standing for extended periods and lifting/moving boxes of inventory.
  • Flexible working hours may be necessary during peak uniform shopping seasons.

Download the Recruitment Pack at the bottom of the page to read the full Job Description.

Safeguarding

Charterhouse Lagos is committed to safeguarding and promoting the welfare of all our students and expects all applicants to share this commitment. We follow safer recruitment practices which are aligned with recommendations from the International Task Force on Child Protection. We aspire to the highest international standards of recruiting practices with specific attention to child protection. All appointments are subject to interviews, identity checks, criminal record checks, social media checks and successful references.

Data Protection

The personal data relating to candidates, including personal data provided in, or along with the enquiry and application forms, is required to be collected by Charterhouse Lagos, for purposes of candidate evaluation, and facilitating the recruitment process. By providing us with your personal data, you give your consent to us for collecting, retaining, processing, transferring (including cross-border transfer) and disclosing personal data to any third parties (including intra-group – Huntington Education Group) for achieving the above purpose.

Diversity, Equality and Inclusion

At Charterhouse Lagos, we want everyone to feel valued, appreciated, and free to be who they are at work, whilst remaining true to the culture and laws of Nigeria. Our recruitment processes are designed to prevent discrimination regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.

Click here to read our Safeguarding Policy.

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